Residents Miss Urbane

Posted by Eric Brown | Filed under Reviews

Eric!

Natalie and I miss Urbane so much – hopefully we don’t have to stay in Cincinnati too long, and perhaps can return to Michigan next year.  How is everything going?  I guess you never know how much you enjoy Michigan until you actually leave…

This store-opening experience has been amazing, and if we have the opportunity to come back, we will certainly give you and Kim a call – we miss our hardwood floors!

I hope everything is going well for you guys, and wish you a wonderful weekend!
-Jason

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Read more | Comments (1) | October 17th, 2009

My Time Here at Urbane Has Been Great.

Posted by Eric Brown | Filed under Reviews

From: Adam Spungen [mailto:adam.spungen@gmail.com]
Sent: Tuesday, August 18, 2009 4:02 PM
To: kim
Subject: Re: End of Lease information

Hi Kim,

Please feel free to post this feedback on your website.

My time here at Urbane has been great. It is a great residence and great maintenance service.  Usually, it takes about 1 day to handle even a minor issue.  The VIP card has been great.  There is no waiting at Blackfinn and get a discount on my dry cleaning.  I am sad to move out and hope that I may lease again in the future.

Best,
Adam Spungen

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Read more | Comments (0) | August 18th, 2009

Urbane Loves Pets!

Posted by Eric Brown | Filed under Uncategorized

urbane82

Yep, That’s right, We Love Pets at Urbane,

  • No Pet Fees
  • No Breed Restrictions
  • No Size Restrictions

Ah, There are No Restrictions, It’s simple, We Love Pets at Urbane. Our theory is this, If we have a good Resident, they likely have a Good Pet!

Here is the newest addition to the Urbane Pet Force, Oliver, pretty cute little guy don’t you think? img_00671

Heck, You can even bring in your bird if you want,thats what this Urbane Resident did! img_0023

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Read more | Comments (0) | June 7th, 2009

Urbane Residents Rate Their Experience

Posted by Eric Brown | Filed under Uncategorized

ratings2

We started Urbane Apartments in August of 2003, with our first community, Urbane on Maple. Frankly, we had little idea what the heck we were doing, but we were passionate about our product and we set out to build a Brand. In the beginning, we dropped the ball a lot, and we sometimes still do, but we have worked hard to improve by focusing on the Residents Experience.

By that, at the end of the day, really all that matters is this; Would You Recommend Urbane to a Friend. We hope so.

We have attached below a Ratings Survey that is generated monthly through our Resident Portal on the Urbane Lobby, marked Resident Hub, and is an aggregate total as voted by Urbane Residents that live in Urbane Apartments. We cannot alter the data, or dates or filter. It is what it is, or, It Is What Urbane Residents have voted.

Here are the results from August 2003 through May 2009

1) How would you rate the Urbane Leasing Experience?
a) Excellent         35%
b) Good                42%
c) Fair                  16%
d) Not so good    5%
e) Poor                 2%
2) How was your Urbane Move-In Experience?
a) Excellent         33%
b) Good               46%
c) Fair                  16%
d) Not so good    1%
e) Poor                 4%
3) How was your Service Request handled by Urbane staff?
a) Excellent         40%
b) Good               30%
c) Fair                  17%
d) Not so good    9%
e) Poor                 4%
4) How would you rate your overall Urbane Living Experience?
a) Excellent         34%
b) Good                51%
c) Fair                   12%
d) Not so good     3%
e) Poor                  1%

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Read more | Comments (2) | May 30th, 2009