Urbane Maintenance requests

Posted by elicoman | Filed under Reviews

I moved in late July. Since then I have had to put in 2 maintenance requests. One for a leaky sink, and the other for a lighting issue. It was very simple to put the request in for maintenance. My first request was fixed before I came home from work the next day ( I put the request in around 10PM the night before). My 2nd only took a day longer. I have not had issues with any lingering problems. I can only hope that if I do have problems in the future, that Urbane with react as prompt and efficient as they have been so far. Thanks for doing a great job guys.

Read more | Comments (1) | November 12th, 2009

Residents Miss Urbane

Posted by Eric Brown | Filed under Reviews

Eric!

Natalie and I miss Urbane so much – hopefully we don’t have to stay in Cincinnati too long, and perhaps can return to Michigan next year.  How is everything going?  I guess you never know how much you enjoy Michigan until you actually leave…

This store-opening experience has been amazing, and if we have the opportunity to come back, we will certainly give you and Kim a call – we miss our hardwood floors!

I hope everything is going well for you guys, and wish you a wonderful weekend!
-Jason

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Read more | Comments (1) | October 17th, 2009

My Time Here at Urbane Has Been Great.

Posted by Eric Brown | Filed under Reviews

From: Adam Spungen [mailto:adam.spungen@gmail.com]
Sent: Tuesday, August 18, 2009 4:02 PM
To: kim
Subject: Re: End of Lease information

Hi Kim,

Please feel free to post this feedback on your website.

My time here at Urbane has been great. It is a great residence and great maintenance service.  Usually, it takes about 1 day to handle even a minor issue.  The VIP card has been great.  There is no waiting at Blackfinn and get a discount on my dry cleaning.  I am sad to move out and hope that I may lease again in the future.

Best,
Adam Spungen

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Read more | Comments (0) | August 18th, 2009

Have a complaint or a compliment?

Posted by admin | Filed under Comments, Reviews

We don’t get better without your feedback. Good or bad, tell us how we’re doing … post your thoughts in the comments.

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Read more | Comments (1) | May 19th, 2009

Do Not Live In An Urbane Apt!

Posted by Eric Brown | Filed under Reviews

Overall Rating: 3 out of 5

Original review posted on ApartmentRatings.com by Anonymous, April 9, 2009.

900 a month for 700 sq feet is a lot of money in this area. It is even more when the heat is out for 2 weeks straight, 4 separate times!!! They will lie to you about everything. I did some freelance work for them and they paid me 4 months late, and the check bounced! They are having major fiance issues. With that they will treat there tenets like —-. They owe me 2430$. Do expect to see your security deposit back or explanation of why you did not get it back. They are a shady company… I know of 4 buildings are infested with rats! Call any pest control office in Royal Oak, MI and they will tell you the company is overwhelmed with rats. They just do not take care of the buildings, just do cosmetic work.

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Read more | Comments (0) | April 9th, 2009

A+ to Urbane

Posted by Eric Brown | Filed under Reviews

Overall Rating: 5 out of 5

Original review posted on Yelp by Rachel W., February 25, 2009.

Urbane Apartments are wonderful! Their renting specialist, Heather, is amazing. She showed me apartment after apartment without reservation and helped hurry along the move-in process without complaint. In addition to that, the set up of these apartments is awesome. Very urbane (hence, urbane) and sophisticated while still feeling homey and inviting. Although I am paying more now than I did in my Novi apartment before that, it is so worth it! The majority of apartments in Royal Oak are old and unkept and charge only a fraction less than Urbane. I felt that the price increase with UA was more than worth it. The amount of ammenities that come along with this apartment are well-worth it. In addition to that, I have had only one need/call for maintenance and it was a non-urgent issue that was fixed completely in less than 24 hours; outstanding.

A+ to Urbane

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Read more | Comments (0) | February 25th, 2009

Yelp Review

Posted by Eric Brown | Filed under Reviews

Overall Rating: 5 out of 5

Original review posted on Yelp by Brandon M., January 20, 2009.

I’ll write a long, detailed review later. For now, I would just like to say, these are the best landlords that I’ve ever had after about 15 years of renting. Example: I logged in a complaint that my heater wasn’t quite working and I heard back from them within 3 minutes. A service person was here within 30. On a Saturday of a long weekend!

Great apartments, engaged in the community (see http://www.urbaneblog.com), and trying to run their business in a way that is customer-friendly. They charge a bit more than market here, but the quality of the apartments and the service makes it well worth it. Highly recommended.

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Read more | Comments (0) | January 20th, 2009

Living In The Middle Of It All!

Posted by Eric Brown | Filed under Reviews

Overall Rating: 5 out of 5

Originally posted on ApartmentRatings.com, November 19, 2008 by Anonymous.

I love what this little company is doing — taking over crappy, old buildings and breathing new life into them and making them fun. I have a tiny studio with an awesome view, full kitchen with granite counters, and a shower with dual showerheads.

Pros:
1) Location, location, location — can walk to everything
2) I love the apartment — decent finishings, I’m proud of my place
3) Friendly staff is very reasonable and always in a good mood

Cons:
1) Utility bills are bizarrely high in the winter. Bills that are included at other places are NOT here (trash, water, heat, sewer) is divided up. Reasonable in the summer, ancient, ineffienent boiler means $150 to heat a tiny studio in the winter.
2) Some noise (but hey, you chose to live close to the party!)
3) Lack of storage

Have been here over a year and a half — very happy, though I might consider upgrading to a bigger pad.

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Read more | Comments (0) | November 19th, 2008