We Can Always Do Better!

Date: Friday, December 4, 2009 2:25 PM
To: Ashley
Re: Your Maintenance Request at Urbane

Hi, Ashley!
Thanks for your email.  I know that I have had many requests and almost all of them have been fixed.  However, my doorknob is still the same.  I think that it might be on order or something.  It works fine though, no big deal.
I hope that you have a great weekend!
Josh

From: Ashley
Date: Friday, December 4, 2009 2:58 PM
Subject: Re: Your Maintenance Request at Urbane
Hey Josh!

When our maintenance crew comes back tonight, I’ll ask about your doorknob. Glad to know things are going well. Have a great weekend as well, and I’ll be in touch with news about your doorknob soon.

Ashley

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