Urbane Residents Rate Their Experience

Posted by Eric Brown | Filed under Uncategorized

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We started Urbane Apartments in August of 2003, with our first community, Urbane on Maple. Frankly, we had little idea what the heck we were doing, but we were passionate about our product and we set out to build a Brand. In the beginning, we dropped the ball a lot, and we sometimes still do, but we have worked hard to improve by focusing on the Residents Experience.

By that, at the end of the day, really all that matters is this; Would You Recommend Urbane to a Friend. We hope so.

We have attached below a Ratings Survey that is generated monthly through our Resident Portal on the Urbane Lobby, marked Resident Hub, and is an aggregate total as voted by Urbane Residents that live in Urbane Apartments. We cannot alter the data, or dates or filter. It is what it is, or, It Is What Urbane Residents have voted.

Here are the results from August 2003 through May 2009

1) How would you rate the Urbane Leasing Experience?
a) Excellent         35%
b) Good                42%
c) Fair                  16%
d) Not so good    5%
e) Poor                 2%
2) How was your Urbane Move-In Experience?
a) Excellent         33%
b) Good               46%
c) Fair                  16%
d) Not so good    1%
e) Poor                 4%
3) How was your Service Request handled by Urbane staff?
a) Excellent         40%
b) Good               30%
c) Fair                  17%
d) Not so good    9%
e) Poor                 4%
4) How would you rate your overall Urbane Living Experience?
a) Excellent         34%
b) Good                51%
c) Fair                   12%
d) Not so good     3%
e) Poor                  1%

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Permalink | May 30th, 2009

2 Responses to “Urbane Residents Rate Their Experience”

  1. Monica Says:
    May 30th, 2009 at 12:25 pm

    Eric and for those reading
    I am SO glad I got the chance to live in the Urbane community and do so many other things beyond just LIVING there. The Urbane brand really understands its a lifestyle not just a place to live and I was happy to pass the baton on to my friend Kim.

    Lookin forward to taking advantage of the fully furnished unit when I come back to Michigan for a visit, what a great perk thanks to the whole Urbane team.

  2. Eric Brown Says:
    May 30th, 2009 at 12:46 pm

    Hi Monica,
    Thanks so much for the kind comments, much appreciated! You are welcome back anytime at Urbane, and can use the Urbane Guest Suite whenever you visit We miss you!

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