Comments on: Have a complaint or a compliment?

By: Johnna

Johnna — Tue, 13 Sep 2011 15:05:16 +0000

Here on Urbane on Adams we haven’t had hot water for 2 weeks..apparently this morning it was a HUGE emergency and they SHUT the water completely off..with no warning. Just decided that tuesday morning would be a good time to switch switch out the hot water tank….WITHOUT WARNING ANYONE! !!AWESOME!!!thanks urbane.

By: Yolanda

Yolanda — Thu, 31 Mar 2011 00:25:46 +0000

BIGGEST LAZY PIECES OF SHITS EVER AND I HOPE YOU GET SHUT DOWN!!!! NOTHING WAS TAKEN CARE OF NO CALLS ANSWERED NEVER GOT CALLS BACK UNBELIEVABLE . IM DISGUSTED YOU KNOW NOTHING ABOUT RUNNING A PROPER RENTAL PROPERTY !!!!!!

By: Don

Don — Tue, 04 Jan 2011 00:49:25 +0000

Our requests are usually made on time and promptly. We have been dissatisfied with out last request, however, it is not due to the maintenance man. We showed dark water spots on our exterior wall, corner of ceiling and exterior wall and adjacent wall after a heavy snow and ice storm. Our windows also had ice freezing on the inside of them. Because one of our neighbors had their roof cave in due to flooding on a unit above them over the summer, we were very concerned about snow buildup on the roof of our apartment. The maintenance man showed up quickly and looked at it. He told us the only remedy to the issue is new windows; however, he suspected that the owners would not replace the windows in our apartments. We are not sure how to resolve the matter.

By: Jeri

Jeri — Tue, 28 Dec 2010 14:25:51 +0000

I made a small request last week and the maintenance man was here in less than 3 hours, problem solved.

Thank you!

By: gowpzsk

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By: Crystal Hunter

Crystal Hunter — Tue, 23 Nov 2010 16:28:00 +0000

Urbane Guest House for FREE??? I was just told the Urbane Guest House rents at $50 a night but I see free on the website… Can you please clarify. To post and offer such an incentive for living at Urbane especially with the holidays rolling around and then to call and find out this is not true is a bit of a disappointment.

Thanks,

Crystal

By: Chris Gallivan

Chris Gallivan — Tue, 16 Nov 2010 23:12:24 +0000

Great job, Urbane is always very responsive to my issues. Heat is working fine now.

By: Elizabeth

Elizabeth — Tue, 09 Nov 2010 01:49:19 +0000

I put in a service request over the weekend and all of my 6 requests were taken care of on Monday. Thanks so much for handling in a timely maner, much appreciated!

By: Brooke Henderson

Brooke Henderson — Wed, 06 Oct 2010 15:14:19 +0000

Thank you so much for the quick response, Mr. Maintenance Man! My closet door was fixed within a day of requesting service. You rock!

Peace,
Brooke

By: Holly Edwards

Holly Edwards — Tue, 06 Apr 2010 00:45:28 +0000

I called the EMERGENCY maintenance line 3 hours ago…..no one answered so we’ve called back and still no answer or reply. Is anyone going to respond soon?????