Have a complaint or a compliment?

Posted by admin | Filed under Comments, Reviews

We don’t get better without your feedback. Good or bad, tell us how we’re doing … post your thoughts in the comments.

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Permalink | May 19th, 2009

11 Responses to “Have a complaint or a compliment?”

  1. H. Keith Mobley Says:
    February 7th, 2010 at 6:46 pm

    Steve has responded to my service requests. He has been prompt and I have been pleased with the results.

    Thank you.

  2. Holly Edwards Says:
    April 5th, 2010 at 8:45 pm

    I called the EMERGENCY maintenance line 3 hours ago…..no one answered so we’ve called back and still no answer or reply. Is anyone going to respond soon?????

  3. Brooke Henderson Says:
    October 6th, 2010 at 11:14 am

    Thank you so much for the quick response, Mr. Maintenance Man! My closet door was fixed within a day of requesting service. You rock!

    Peace,
    Brooke

  4. Elizabeth Says:
    November 8th, 2010 at 9:49 pm

    I put in a service request over the weekend and all of my 6 requests were taken care of on Monday. Thanks so much for handling in a timely maner, much appreciated!

  5. Chris Gallivan Says:
    November 16th, 2010 at 7:12 pm

    Great job, Urbane is always very responsive to my issues. Heat is working fine now.

  6. Crystal Hunter Says:
    November 23rd, 2010 at 12:28 pm

    Urbane Guest House for FREE??? I was just told the Urbane Guest House rents at $50 a night but I see free on the website… Can you please clarify. To post and offer such an incentive for living at Urbane especially with the holidays rolling around and then to call and find out this is not true is a bit of a disappointment.

    Thanks,

    Crystal

  7. gowpzsk Says:
    November 26th, 2010 at 4:43 am

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  8. Jeri Says:
    December 28th, 2010 at 10:25 am

    I made a small request last week and the maintenance man was here in less than 3 hours, problem solved.

    Thank you!

  9. Don Says:
    January 3rd, 2011 at 8:49 pm

    Our requests are usually made on time and promptly. We have been dissatisfied with out last request, however, it is not due to the maintenance man. We showed dark water spots on our exterior wall, corner of ceiling and exterior wall and adjacent wall after a heavy snow and ice storm. Our windows also had ice freezing on the inside of them. Because one of our neighbors had their roof cave in due to flooding on a unit above them over the summer, we were very concerned about snow buildup on the roof of our apartment. The maintenance man showed up quickly and looked at it. He told us the only remedy to the issue is new windows; however, he suspected that the owners would not replace the windows in our apartments. We are not sure how to resolve the matter.

  10. Yolanda Says:
    March 30th, 2011 at 8:25 pm

    BIGGEST LAZY PIECES OF SHITS EVER AND I HOPE YOU GET SHUT DOWN!!!! NOTHING WAS TAKEN CARE OF NO CALLS ANSWERED NEVER GOT CALLS BACK UNBELIEVABLE . IM DISGUSTED YOU KNOW NOTHING ABOUT RUNNING A PROPER RENTAL PROPERTY !!!!!!

  11. Johnna Says:
    September 13th, 2011 at 11:05 am

    Here on Urbane on Adams we haven’t had hot water for 2 weeks..apparently this morning it was a HUGE emergency and they SHUT the water completely off..with no warning. Just decided that tuesday morning would be a good time to switch switch out the hot water tank….WITHOUT WARNING ANYONE! !!AWESOME!!!thanks urbane.

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