Kudos to Urbane Maintenance!!
Posted by kim@urbane | Filed under Uncategorized
Hi Kim and Eric,
I wanted to send you a quick note to let you know how pleased I am with the maintenance guy that fixed the drain in my tub today. Unfortunately, I forget his name, but I think he might be new. Since I moved in here, I have had a problem with the drain on my tub. It gets plugged constantly and backed up. Someone would come out, snake it, and it would work fine for a week. Then the problem would occur again. I got to the point to where I would just tolerate it.
I decided last night to put in another maintenance request in to fix it. I told the maintenance guy when he came that the snaking only works temporarily. He said he’d try to snake it and then see what he could find. He said that the snaking wasn’t doing much and decided to check the pipes and plumbing in the crawlspace. After three hours, of him working very diligently, he came up and told me that I shouldn’t have anymore issues. He said that there were plastic razors in the connector leading to the sewage line and a host of other things in there. Since I don’t shave in the shower nor use plastic razors, I had a feeling this has been there prior to me moving in two years ago.
Now, the drain runs better than ever before, and I can actually enjoy my showers. I know I have mentioned in at least one prior maintenance request that this is an ongoing issue. I am glad he took ownership of the issue and didn’t settle for a temporary fix.
I hope you both had a great Christmas.
Take care,
Eric Mills
Great job on maintenance
Posted by petehaq | Filed under Uncategorized
Urbane always responds promptly to all maintenance requests and the guys are real nice on the phone and in person.
Urbane is a class act company operating facilities that greatly benefit my family and I. thank you, pete nielsen
We Can Always Do Better!
Posted by Ashley_Urbane | Filed under Uncategorized
Date: Friday, December 4, 2009 2:25 PM
To: Ashley
Re: Your Maintenance Request at Urbane
Hi, Ashley!
Thanks for your email. I know that I have had many requests and almost all of them have been fixed. However, my doorknob is still the same. I think that it might be on order or something. It works fine though, no big deal.
I hope that you have a great weekend!
Josh
From: Ashley
Date: Friday, December 4, 2009 2:58 PM
Subject: Re: Your Maintenance Request at Urbane
Hey Josh!
When our maintenance crew comes back tonight, I’ll ask about your doorknob. Glad to know things are going well. Have a great weekend as well, and I’ll be in touch with news about your doorknob soon.
Ashley
Tags: maintenance requests
Urbane Maintenance requests
Posted by elicoman | Filed under Reviews
I moved in late July. Since then I have had to put in 2 maintenance requests. One for a leaky sink, and the other for a lighting issue. It was very simple to put the request in for maintenance. My first request was fixed before I came home from work the next day ( I put the request in around 10PM the night before). My 2nd only took a day longer. I have not had issues with any lingering problems. I can only hope that if I do have problems in the future, that Urbane with react as prompt and efficient as they have been so far. Thanks for doing a great job guys.
Residents Miss Urbane
Posted by Eric Brown | Filed under Reviews
Eric!
Natalie and I miss Urbane so much – hopefully we don’t have to stay in Cincinnati too long, and perhaps can return to Michigan next year. How is everything going? I guess you never know how much you enjoy Michigan until you actually leave…
This store-opening experience has been amazing, and if we have the opportunity to come back, we will certainly give you and Kim a call – we miss our hardwood floors!
I hope everything is going well for you guys, and wish you a wonderful weekend!
-Jason
Tags: Apartment Marketing, Apartment Reviews, Apartment Social Media, Apartments, Apartments Birmingham MI, Apartments Ferndale MI, Apartments Royal Oak, Eric Brown, Loft Apartments in Royal Oak, Stuff To Do in Birmingham MI, Stuff To Do in Ferndale, Stuff To Do Royal Oak, Things To Do in Birmingham, Things To Do in Ferndale, Things To Do in Royal Oak, Urbane, Urbane Apartments, Urbane Lab, Urbane Talk, UrbaneApts.com
Residents Love the Urbane Guest House
Posted by Eric Brown | Filed under Uncategorized
Urbane Residents Guest stay for Free while visiting at the Urbane Guest House, how is that for a cool amenity. See what Hannah, an Urbane Resident had to say.
Sent on the Sprint® Now Network from my BlackBerry®

From: Hannah Powell
Date: Fri, 18 Sep 2009 09:06:02 -0500
To: Heather Urbane<heather@urbaneapts.com>
Subject: model apartment
Heather,
I’m sorry this has taken me so long to send you this review. I’ve been so busy with school and work I just haven’t had the time to complete this.
I don’t think that I could say enough positive things about the model housing option. All of my family members live out of state. This option has been so convenient for both me and them. Not only can they stay at a location close to me, but they have the convince of bringing their pets along with them. It has really made a differences in their comfort when they come to the area to visit. I’m really grateful that Urbane Apartments offers this to their residents. Thanks again! Hannah
Landlords and Residents Talk
Posted by Eric Brown | Filed under Uncategorized
From @EasyTurbo
I’ve lived in cheap, expensive, luxurious, and run-of-the-mill type apartments, and the one thing I have always loved about Urbane is the continued effort to stay connected with your residence, whether it’s via Facebook, Twitter, Flickr, Blogs, Community forums, or just a wave hello.
When the Landlords and residents come together, it not only brings enlightenment to both camps, but it creates a small scale of deeper accountability.
If I’ve never seen the face, or heard the words of the person who is renting me my space, there’s a complete disconnect and a complete disregard. Would you return a borrwed item to your best friend in the same condition you’d return that borrowed item to a store?
This idea not only allows for a more productive relationship between both parties, but it allows both parties to feel even more involved in their community as a team, not as one lone individual.
Urbane: You really have set the bar.
Move In Check Lists
Posted by Eric Brown | Filed under Uncategorized
From: Kelly Beke [mailto:kellybeke@gmail.com]
Sent: Tuesday, September 01, 2009 2:57 PM
To: kim
Subject: Re: Hi Kim
Thanks Kim…I understand, but I just didn’t want to a year from now say that I damaged the stove…that is all. Cool I appreciate it very much!! Thank you so much…I sure do appreciate it!!
Kelly
On Tue, Sep 1, 2009 at 2:47 PM, kim <kim@urbaneapts.com> wrote:
Hi Kelly, I’ll put in a service request. I don’t know what we can do about the stove top. We’ll see what we can do about the other items. The attached checklist should be completed and sent back within the next week.
From: Kelly Beke [mailto:kellybeke@gmail.com]
Sent: Tuesday, September 01, 2009 2:37 PM
To: kim
Subject: Hi Kim
Hi Kim,
Okay…I went and checked out the apt. and it looks great, but I have just a few concerns….the stove is not stable…like it moves very easily…like a piece of the leg on the bottom is missing…also, I don’t know if you all have a check list of things you notice when moving in, but the stove top is all scratched and gauged up. Also, the dishwasher is kind of gross on the bottom (stained/gray/brown and in the cupboards the shelves are falling. Those are just a few things I noticed. I know you all busted yourselves to get this apartment ready and I do appreciate it, but I just wanted you all to be aware of the things I noticed when I went in today.
Thanks,
Kelly Beke
The Urbane Guest Suite
Posted by Eric Brown | Filed under Uncategorized
Have friends or family in town and need a little room, All Urbane Residents friends and family stay free at the Urbane Guest Suite!
This is a review from the parents of Nisha Hahku. They stayed in the Urbane Guest Suite last weekend.
—— Forwarded Message
From: Jai Hakhu <hakhujai@gmail.com>
Date: Wed, 15 Jul 2009 07:29:06 -0700
To: <heather@urbaneapts.com>, <nishahakhu@gmail.com>
Subject: Our stay at Model Apartment
Heather,
We want to thank you and your organization for allowing us to stay in
the model apartment. This is a wonderful program which allowed us to
maximize our time with our daughter. This also facilitated smooth move
in for our daughter. We want to congratulate the owners and
administrators of Urbane Apartments for having this innovative
approach.
Thanks again,
Nalini and Jai
–
Sent from my mobile device
—— End of Forwarded Message
My Time Here at Urbane Has Been Great.
Posted by Eric Brown | Filed under Reviews
From: Adam Spungen [mailto:adam.spungen@gmail.com]
Sent: Tuesday, August 18, 2009 4:02 PM
To: kim
Subject: Re: End of Lease information
Hi Kim,
Please feel free to post this feedback on your website.
My time here at Urbane has been great. It is a great residence and great maintenance service. Usually, it takes about 1 day to handle even a minor issue. The VIP card has been great. There is no waiting at Blackfinn and get a discount on my dry cleaning. I am sad to move out and hope that I may lease again in the future.
Best,
Adam Spungen
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